Refund & Return Policy

Effective Date: 18th August 2025
At NECA Liquor Store, we want you to shop with confidence. While we pride ourselves on delivering authentic, premium products, we understand that issues can occasionally occur. This policy explains how refunds and returns are handled.

1. Eligibility for Returns

  • Returns are only accepted if:

    • The product is damaged during delivery,

    • The product is defective, or

    • You received the wrong item.

  • To qualify, you must notify us within 3 days of delivery with photo or video proof.

  • Products must remain unopened and in original packaging.

2. Non-Returnable Items

We do not accept returns for:

  • Products that have been opened, consumed, or tampered with,

  • Items purchased under “clearance” or “on sale” categories,

  • Orders where the customer changes their mind.

3. Refund Process

  • Once your return request is approved, refunds will be:

    • Processed to your original payment method (FPX, eWallet, Credit/Debit Card, Atome), or

    • Offered as store credit (upon customer’s choice).

  • Refunds typically take 5–7 working days depending on your payment provider.

4. Exchanges

  • If stock is available, we may offer a replacement product instead of a refund.

  • If replacement is not possible, a refund will be issued.

5. Delivery Issues

  • If delivery fails due to incorrect address or recipient unavailable, re-delivery charges may apply.

  • Refunds will not be provided in such cases.

6. Contact Us for Returns

To initiate a return or refund request, please contact us at:

📧 Email: support@necaliquor.com
📱 WhatsApp: +6011-2709 0486

Please include your order number, product details, and photo/video proof for faster processing.