Help Center

Need help with your order, delivery, or payment? You’re in the right place. Browse quick answers below or contact Kuala Lumpur’s reliable online liquor store for fast support.

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Find answers fast: Type a product, order ID, or topic (e.g., “instant delivery”, “Atome”, “coupon”).

Orders & Account

How do I place an order?
Add to cart → checkout → choose FPX, eWallets, Credit/Debit Cards, or Atome → confirm.

Do I need an account?
No, guest checkout is available. Create an account to view order history and save addresses.

Where’s my order confirmation?
Check spam/junk. Still nothing? WhatsApp us with your name and phone number.

Delivery & Shipping (Klang Valley & Peninsular Malaysia)

Do you offer instant/same-day delivery?
Yes—Instant Delivery in Klang Valley (order by 6PM).

How much is delivery?
Delivery charges vary by area and method. Final shipping costs will be shown clearly during checkout before you confirm your order.

Can I choose a delivery time?
Exact times depend on traffic and rider routes. We’ll always aim for the quickest window.

Missed delivery?
Rescheduling incurs an additional fee. Please ensure someone 21+ is present to receive alcohol.

Payments (FPX • eWallets • Cards • Atome)

What payment methods do you accept?
FPX Online Banking, eWallets, Credit/Debit Cards, and Atome.

Is payment secure?
Yes—all transactions are processed via encrypted, PCI-compliant gateways.

Can I pay cash on delivery (COD)?
No—online payment only.

Installments with Atome?
Available at checkout for eligible orders.

Promotions, Coupons & Pricing

How do I use a coupon code?
Enter your code on the checkout page and click Apply.

Why isn’t my code working?
Check expiry date, product exclusions, and minimum spend. Still stuck? Message us.

Do you have sales or promotions?
Yes—we run exclusive offers such as discounts, bundle deals, and seasonal promotions. You can always find the latest deals in our Promotions section.

Refunds & Returns

Can I return alcohol?
Returns are only accepted for damaged, defective, or wrong items. Details at /refund-return-policy.

How do I report an issue?
Contact us within 3 days with photo/video proof. We’ll review and respond within 2–3 working days.

Product & Authenticity

Are your products genuine?
Yes—100% authentic, sourced from trusted suppliers. See /quality-assurance.

Do you carry VSOP, XO, single malt, etc.?
Yes—browse Cognac (VSOP/XO), Whisky, Gin, Vodka, and more in the Shop.

Age Verification

What is the legal age?
You must be 21+ to purchase alcohol. Our riders may request ID upon delivery.

Can’t find what you need?

WhatsApp: +6011-2709 0486
Email: support@necaliquor.com
Hours: Daily, 10:00–18:00 (Kuala Lumpur time)