Frequently Asked Questions (FAQ)

NECA Liquor Store is a reliable supplier of high-quality authentic products. Welcome to their FAQ page. It is acknowledged that inquiries concerning our policies, services, and merchandise may arise. We want to offer you thorough responses to the most frequently asked questions on this page. We want your buying experience to be as easy and pleasurable as possible, whether you’re a frequent client or a first-time visitor. NECA is dedicated to openness, excellence, and client pleasure as a top liquor retailer.

General FAQ

1. What products does NECA Liquor Store offer?

At NECA, we offer a wide range of alcoholic beverages, including:

  • Spirits: Whiskey, vodka, rum, gin, tequila, brandy, and liqueurs.
  • Wines: Red, white, sparkling, and dessert wines from renowned vineyards.
  • Beers: Craft brews, imports, and domestic favorites.

2. Are all products at NECA Liquor Store original liquor?

Yes, NECA guarantees that all our products are genuine products sourced from reputable producers and brands. We prioritize quality and authenticity in every item we offer.

3. Where is NECA Liquor Store located?

Our office is located at City, B-47, Vertical Podium, Avenue 3, Jalan Kerinchi, Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia. We are an online-only liquor store with no physical storefront yet, but you can explore and shop our extensive selection conveniently on our website.

4. What times does your shop open?

Open from 10 AM to 6 PM is the NECA Liquor Store. In particular, during holidays, please check our website for any changes to our operation hours.

Ordering FAQ

1. How do I place an order online?

It’s easy to place an order at our online liquor store:

  1. Look through our inventory and put the items you want in your cart.
  2. Enter your shipping and payment details as you go to the checkout.
  3. Verify your order and watch for an email containing your order information.

2. Is a minimum order quantity required?

No, NECA Liquor Store does not have a minimum order requirement. You can place as many or as few orders as necessary.

3. Can I change or revoke my purchase?

We ask that you contact our customer service representatives as soon as possible if you need to change or cancel your order. We will do everything in our power to accommodate your request even if the order is not yet ready for shipping.

4. Which forms of payment are accepted?

Major credit and debit cards, as well as online payment gateways like PayPal, are accepted.

Shipping FAQ

1. What are the shipping options available?

NECA offers standard, expedited, and same-day delivery (where available). The shipping method you select, as well as your location, will impact delivery time and cost.

2. Do you offer international shipping?

Currently, NECA only ships within Peninsular Malaysia only. We do not offer international shipping at this time.

3. How can I track my order?

You will receive an email with a tracking number as soon as your purchase ships. Entering this number will allow you to track your cargo on the carrier’s website.

4. What should I do if my purchase arrives broken?

Kindly inform our customer service representatives as soon as possible if your product arrives damaged. Kindly provide information about the damage together with your order number. If necessary, we will set up a refund or replacement.

Returns and Refunds FAQ

1. What is your return policy?

Within 7 days after purchase, NECA accepts hassle-free returns on unopened and unused items. For information on how to start a return, please get in touch with our customer support staff.

2. How can I make a refund request?

Please provide your order number and the reason for the return to our customer service staff in order to get a refund. Within seven business days, refunds will be made using the original payment method.

3. Are there any items that cannot be returned?

Refunds for used or opened items are not accepted due to health and safety regulations. Products that have been altered or customized cannot be returned unless they are flawed or arrived damaged.

Product Information FAQ

1. How can I find detailed information about a product?

Every product on our website has a thorough description that includes information on its origin, taste notes, alcohol content, and other factors. If you need any further information, don’t hesitate to get in touch with our customer support agents. 

2. Do you offer gift-wrapping or special packaging?

Yes, NECA offers gift-wrapping services and special packaging options for an additional fee. Please select the gift-wrapping option at checkout or contact us for more details.

3. Can I place a special order for a product not listed on your website?

Please get in touch with our customer service department if you’re seeking for a certain product that isn’t listed on our website. We’ll make every effort to locate the item for you.

Customer Service FAQ

1. How can I contact NECA Liquor Store for assistance?

Our customer support agents are available by phone, email, or live chat. For our full contact information and our business hours, please visit our Contact Us page.

2. What should I do if I have a complaint?

If you have any problems or issues, please contact our customer service staff. We pledge to promptly and effectively address any issues you may be experiencing.

Why Choose NECA Liquor Store?

NECA Liquor stands out as a premier liquor store for several reasons:

  • Quality Control: We only sell legitimate liquors, thus each item we sell is guaranteed to be genuine and excellent.
  • Large Selection: We provide a large selection of alcoholic beverages to suit every taste and desire.
  • Superb Client Service: Our amiable and competent team members are committed to offering the best possible client service.
  • Convenient Shopping: Take advantage of how simple it is to visit our physical store or purchase online.

Stay Updated

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Social Media: https://www.facebook.com/neca.liquor

We appreciate you selecting NECA Liquor Store. We are eager to assist you and make sure you get the greatest possible buying experience for all of your first liquor requirements. Do not hesitate to get in touch with us if you have any more inquiries.